6 Features All Business Phone Sets Should Have

When trying to choose a business phone set, you will find yourself with all sorts of options.  While you may be able to forgo the ultra-advanced models, make sure your phone set at least has these features or your business could suffer.


A phone set with display features can be a great asset to your business.  Caller ID is a must because it lets you improve CRM (your employees can pull up customer information based on the number) and improve communication during internal calls.  It is also nice to know the duration of a call so employees can stay on track.



Chances are that you and your employees multitask while on the phone.  So, you want a business phone which can be used without hands.  Otherwise, you will end up with some severe neck pain from cramming the phone against your shoulder while you talk and work.  If you can’t find a handless phone set that you like, then at least spring for a good telephone shoulder rest.  Or, if you work alone, then you might be able to forgo the handless feature and instead opt for speakerphone.


Speakerphone not only means that you can put the headset down while talking, but you can also use your phone for conferences.   Pretty much all decent phone sets come with this feature, so there is no reason not to have it.

Compact Size

Gone are the days when business phone sets were goliaths which took over your entire desk!  Even if your phone needs to have multiple lines and is loaded with features, you can still find one which is compact in size.



Many business phones only work with certain phone systems.  That means you will have to buy completely new phones if you decide to switch to a new phone system provider.  Even if you are happy with your phone system provider now, your business phone needs may change in the near future, so it is best to choose the phone sets which are compatible between vendors.


Voice over Internet Protocol is still relatively new.  However, it is undoubtedly the wave of the future.  Even if you don’t plan on using a VoIP phone system now, there is a good chance you will switch to a VoIP system soon.  Look for a phone which works on both analogue and VoIP so you don’t end up having to throw away your phone sets when you upgrade.

 6 Features All Business Phone Sets Should Have